Refund Policy

This policy covers the Unimail Monthly subscription (currently 50 EGP / month). Unimail is billed directly by us, not through the Apple App Store or Google Play billing systems, so this policy, not a store's refund process, is what applies to your subscription.

All charges are final

Unimail does not offer refunds for subscription charges, including partial periods. When you subscribe, you're billed for the current period in full, and that charge isn't refunded if you cancel partway through it.

Cancelling is always available

You can cancel your subscription at any time from the account settings in the app. Cancelling stops future renewals, you keep full access for the rest of the period you've already paid for, and you won't be charged again after it ends.

Billing errors

If you believe you were charged in error, for example a duplicate charge or a charge after you'd already cancelled, contact us and we'll look into it. Genuine billing errors are corrected at our discretion; this is separate from the no-refunds policy above, which applies to subscriptions that were charged and are working as intended.

Changes to this policy

We may update these terms as billing options change, for example when yearly or one-time plans launch. We'll update the "Last updated" date above when we do.

Contact us

Billing questions can be sent to seifelfayoumy@gmail.com or +20 100 375 5837. See our Contact page for full details.